Your eBook might show as "Pending" while it's being processed and made available in your account.
How Long Should You Wait?
Normal Processing Times:
Most eBooks: 1-2 hours after purchase
Maximum wait time: Up to 24 hours
Digital items: Typically released within 24-48 hours
When to Contact Customer Service:
Your eBook has been pending for more than 48 hours
Your eBook exceeded its listed availability date
No availability date was listed and it's been 48+ hours
Need Help?
If your eBook is still pending after 48 hours, reach out to customer support. They can contact the digital team to get your issue resolved quickly.
Pro tip: Keep your order confirmation handy when contacting support!