To be eligible for an apparel refund, the item must be unwashed, unworn, unaltered, and received within 30 days from the ship date. This return policy only applies to items owned and shipped by eCampus.com.

Please Note: Return policies above do not apply to items noted as Non-Returnable in the checkout process or items owned by, shipped from, or purchased within individual college or university stores.

For any return, you will need a Return Merchandise Authorization number which is automatically generated when you complete a return and print your return label via your My Account.

Follow these steps to return an item for a refund.

• Sign into your My Account.

• Click on My Orders and select the appropriate order number. Under the listing of the items on the order, there is a Return Items button.

• Click on Return Items to see a full list of all items that are eligible for return. Choose the quantity next to each book that you wish to return, indicate the reason for return in the drop-down menu, review the Return Totals and select Print Label & Complete Return to submit your information. Be sure to print out your label (if you choose the pre-paid UPS shipping label) and packing slip to include with your return shipment. This helps us process your return quickly and accurately when it is received.

-- The cost of the Prepaid UPS label will be deducted from your refund. We strongly recommend using this method because this label will be visible to us, and to you, in the UPS tracking system. If you use a different method, please obtain tracking information as we cannot be responsible if the package is lost or damaged when shipped via another carrier. If your school has a restocking fee, that will also be listed and reflected in the Return Total.

• If the return period has passed, the books will not show as eligible for return/refund. You may contact Customer Service for more information.

• NOTE: We cannot process exchanges – if your needs change, the original item (s) may be returned under the refund policy detailed above and a new order placed.

- Refunds are made to the original form of payment.

-- Credit and debit card refunds usually post to your card 3-7 business days after the return has been checked-in by our warehouse. This is the timeframe for PayPal as well.

-- Financial Aid/Book Voucher refunds are usually added back to your account within 24-48 hours of check-in (whether they show as available is based on the original expiration date for those funds).