VitalSource Customer Service
If you have access to your eTextbook, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.
Error Messages
I am receiving an error message that says, "an error occurred during the VitalSource redemption process".
If there is an issue connecting to your eTextbook/Courseware with your account for an unknown reason.
Step by Step Resolution
• Give up to an hour for the redemption process to complete and try again.
• If the issue is not resolved, please contact us via chat, email or phone for further assistance.
Bookshelf App Downloads
VitalSource Bookshelf is an intuitive app built to enhance student learning experience.
With Bookshelf you can read, highlight, add notes and easily access all your eTextbooks in one place.